Last updated 8 August 2026.
We want you to be happy with your KOWN frames. If something isn’t right, here is how it works.
Returns
You have 7 days from the day your order is delivered to request a return.
To be eligible, the frames must be:
- Unworn and undamaged
- Returned in their original case and packaging
- Accompanied by proof of purchase
How to start a return
Email admin@kown.shop or message us on WhatsApp within 7 days of delivery. Include your order number and the reason for the return.
We will confirm the return address and next steps within one working day.
Who pays return postage
You cover the cost of returning an item you have changed your mind about.
We cover it if the item is faulty, was damaged in transit, or is not what you ordered. In those cases we will also arrange collection.
Refunds
Once we receive and inspect the frames we will let you know whether the refund is approved.
Approved refunds are issued within 7 working days. As we currently accept Cash on Delivery, refunds are made by bank transfer — we will ask for your account details at that point.
Original delivery charges are refunded only where the item was faulty or incorrect.
Faulty or damaged items
If your frames arrive damaged, or develop a fault that is not the result of normal wear, contact us straight away with photographs. Nothing in this policy affects your rights under Bahraini consumer protection law.
Exchanges
We exchange for a different model where stock allows. Ask when you contact us and we will tell you what is available.
What we cannot accept
- Frames showing signs of wear, scratching or misuse
- Items returned without their case and packaging
- Requests made more than 7 days after delivery
Contact
KOWN
Salman City, Bahrain
admin@kown.shop
WhatsApp +973 3959 3955